The data have been split into a test and training set. The training set contains all the calls (over 135,000) that were received from 1 January 2016 to 12 July 2016. You are asked to estimate the number of incoming calls per hour per day from 13 July 2016 to 6 September 2016.

Variables in Train.csv:

Each call contains the following fields

Variable Definition

calldate Date (month-day-year) and time of the call

cc_status Case status

maincat Main category call falls into

subcat1 Subcategory call falls under

casepriority Priority of the case

referal Place case referred to

caller_gender Gender of the caller

caller_age Age of the caller

caller_county Area where the call came from

child_age Age of the child in case

child_gender Gender of the child in case

child_county Area where the child is from

parent_age Age of the parent

parent_gender Gender of the parent

parent_county Area where the child is from

Abuser_Relationship Relationship abuser has with the child in case

Neglector_Relationship Relationship neglector has with the child in case

Physical_abuser_Relationship Relationship physical abuser has with the child in case